The role of people logistics in oil and gas projects

in Oil and Gas / by dnsadmin

Efficient and effective logistics is vital to large Oil & Gas projects – equipment must be transported to work sites and raw products need to be processed and then delivered to customers, often using multiple modes of transport in a complex supply chain. In addition to this complexity, another important part of the overall logistics problem is people logistics – How do we move personnel to and from a worksite both safely and efficiently?

Why should I invest in personnel?

Particularly in Australia, where many work sites exist in remote areas, it is not always feasible to relocate employees and their families to a town near the work site. As a result, many workforce personnel are employed on a fly-in fly-out (FIFO) or bus-in bus-out (BIBO) basis, where the employer is responsible for moving personnel to and from the work site.

A 2013 report from Ernst & Young indicated that human capital deficit is one of the top ten risks facing the global Oil & Gas industry, affirming that

as the sector develops technologically . . . companies that can retain and mobilize people will be able to sustain their competitive advantage.

Effective and efficient personnel mobilization is crucial to any significant oil and gas project. Research published in 2012 by the Australian Centre of Excellence for Local Government (ACELG) into the prevalence of FIFO in Australia predicts that percentage of Australian mining sector jobs filled by FIFO roles will only increase over the coming years.

Improper workforce utilisation increases susceptibility to many internal and external issues, such as: a high employee turnover, high ongoing operational costs to the business, and under- or over-allocation of staff to specific jobs.

Analytics to cut through complexity

People logistics for a large project requires the coordination of travel and accommodation for hundreds, sometimes thousands of people in various remote locations. As with traditional logistics, several crucial decisions have to be made including BIBO vs FIFO, choice of airports or bus routes and staff roster schedules. In addition to this complexity, working with personnel often requires much greater scrutiny – we don’t always require a minimal-cost solution – we need to balance cost, project risk, employee safety and employee satisfaction.

Trying to weigh up all these variables and make decisions in an intelligent way for all of the personnel involved in a project very quickly becomes complex. A 2014 interview by Mining Australia notes that “for many companies [workforce management] is manual, or only semi-automated, which increases the risk of error or processing inefficiencies, increasing costs”. Managing a large workforce is difficult, and only with the right technology can companies provide efficient and effective workforce management.

Through analytics companies can cut through the complexity involved in workforce management. By considering specific variables and how they affect outcomes companies can make better decisions.

Analytics empowers organisations through quantitative justification so that decision makers can be certain that employees will be spending less time in transit, and working on the right jobs at the right times, with the right people.

Biarri and People Logistics

Biarri delivers consulting and SaaS solutions to provide the right technology to enable effective workforce management.

Biarri has a proven track record, delivering people logistics and FIFO solutions for Oil & Gas and Mining companies in Australia including Santos, BMA, and Arrow Energy.

To learn more about how Biarri can help your organisation benefit from analytics and optimisation for people logistics get in touch today!

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In an era where customer

Submitted by CharlesErync on Wed, 08/20/2025 - 07:25

In an era where customer expectations constantly grow, businesses are realizing that standard contact center approaches don't be adequate. The emergence of AI-powered contact center technology has generated remarkable opportunities for organizations to rethink their customer service delivery models. This thorough examination explores how intelligent contact center solutions are reshaping the customer experience landscape while generating concrete business outcomes. The Advancement of Customer Service Technology The move from conventional call centers to sophisticated contact center solution platforms signifies more than a technological upgrade—it indicates a fundamental redesigning of customer engagement strategies. Today's AI customer service platform implementations integrate sophisticated ML customer support algorithms that regularly evolve and enhance based on interaction patterns and outcomes. 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Advanced Automation and Workflow Improvement https://ai-db.science/wiki/Harness_the_Full_Potential_of_Intelligent_Virtual_Agents_Solutions https://king-wifi.win/wiki/Optimize_the_Maximum_Value_of_Machine_Learning_Contact_Center_Platforms https://writeablog.net/lovedad1/optimize-the-full-potential-of-machine-learning-contact-center-systems https://botdb.win/wiki/Optimize_the_Complete_Power_of_Intelligent_Virtual_Agents_Technology https://bombermaraca2.werite.net/unleash-the-total-benefits-of-machine-learning-contact-center-systems The foundation of efficient operations is based on sophisticated intelligent routing algorithms that consider various variables when directing customer interactions. These smart routing systems assess agent capabilities, existing workload, customer priority levels, and previous interaction success rates to provide optimal pairing of customers and representatives. 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Seamless handoff experience protocols ensure that when customers do need human assistance, the transition from automated to human support retains conversation context and eliminates the need for customers to duplicate information. https://yogaasanas.science/wiki/Optimize_the_Total_Benefits_of_Intelligent_Virtual_Agents_Solutions https://lime-deer-qp3sdk.mystrikingly.com/blog/maximize-the-maximum-value-of-artificial-intelligence-customer-service-solutions https://blogfreely.net/hyenaduck36/optimize-the-total-benefits-of-artificial-intelligence-customer-service https://poiskpredkov.by/members/pillowsex70/activity/852315/ https://canvas.instructure.com/eportfolios/3954364/entries/14102959 Operational Excellence Through Intelligence Quality and Performance Management QA automation systems embody a significant advancement over standard monitoring approaches. These systems can assess 100% of customer interactions against established criteria, delivering comprehensive feedback to agents and supervisors while recognizing trends and training opportunities. Real-time coaching capabilities enable supervisors to deliver prompt guidance during live conversations without interfering with the customer experience. This approach greatly increases agent performance while keeping service quality standards. Performance analytics dashboard implementations present comprehensive visibility into individual and team metrics, enabling data-driven management decisions and strategic planning. These systems monitor key performance indicators while recognizing optimization opportunities across all operational areas. Compliance and Risk Management Regulatory oversight capabilities built into current AI contact centers help organizations keep regulatory requirements across diverse industries. 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The integration of diverse communication channels under cohesive platforms facilitates organizations to offer steady service quality while collecting comprehensive customer intelligence that shapes future service improvements and product development. https://squareblogs.net/babiesllama95/unleash-the-full-potential-of-intelligent-virtual-agents-technology https://foundinwisconsin.com/members/creamicicle64/activity/87359/ https://blogfreely.net/stitchnepal5/maximize-the-maximum-value-of-artificial-intelligence-customer-service-solutions https://dealhunt.sg/members/tunathumb55/activity/826230/ https://blogfreely.net/tinlamb91/maximize-the-maximum-value-of-ai-powered-contact-center-systems Strategic Business Impact Cost Optimization and Effectiveness Gains The implementation of AI-powered contact centers generates significant savings through smart automation of routine processes and enhanced operational performance. 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The integration of upcoming technologies such as state-of-the-art analytics, ML, and artificial intelligence establishes opportunities for organizations to separate themselves through exceptional customer experiences while optimizing operational costs. https://canvas.instructure.com/eportfolios/3953928/entries/14102069 https://writeablog.net/memorysalt9/transform-your-customer-experience-with-artificial-intelligence-customer https://chessdatabase.science/wiki/Upgrade_Your_Customer_Service_with_Intelligent_Virtual_Agents_Platforms https://dashing-seal-qp34br.mystrikingly.com/blog/upgrade-your-client-support-with-artificial-intelligence-customer-service https://trade-britanica.trade/wiki/Upgrade_Your_Support_Operations_with_Machine_Learning_Contact_Center_Platforms Return on Investment Analysis Tangible Benefits The investment in AI-powered contact center technology commonly produces favorable returns through several channels. 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Why should I invest in personnel?

as the sector develops technologically . . . companies that can retain and mobilize people will be able to sustain their competitive advantage.

Analytics to cut through complexity

Biarri and People Logistics

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